Preferred Qualifications:

* 2-year college degree or Equivalent

Skills:

* Minimum of 2-3 years of front-line management experience

* Excellent Client Services Skills in a Corporate Environment

* Strong written and oral communication skills

* Self-Starter, takes initiatives

* Strong sense of urgency

* Comfortable with technology: Microsoft Office and tracking applications

* Supports a Team-based philosophy

* Exhibits exceptional decision making and judgment

* Experience in Mail services and screening a plus

* Multi-task on several application platforms

#LI-Onsite

Responsibilities include, but are not limited to:

* Understand the business requirements and unique culture of our client's business

* Serve as point of contact for our customer and remote centers

* Ensure client service level requirements are met

* Develop proactive and corrective action plans to meet the demands of the business

* Provide effective communication to direct reports

* Partner across our organization to ensure the needs of our client are exceeded

* Develop and Mentor for individual growth development

* Reporting generation and review

* Support internal Billing

* Remote site management

Key Functions include, but are not limited to:

* Ability to manage multiple and diverse services; driving and delivering high levels of client satisfaction

* Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards, and Cost Savings Initiatives

* Support, lead, and manage client initiatives and requirements

* Achieve Accounts(s) revenue and provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls)

* Provide operating expertise and guidance to front-line associates on matters regarding operations, quality, and customer care.

* Ensure Quality Control measures are correctly developed, implemented and monitored to support operation

* Capitalize on new or expanded services opportunities

* Support positive and professional work environment through effective coaching and mentoring for the development of staff

* Demonstrate commitment to company efforts to achieve a diverse workforce

* Sound judgment and logical decision-making to meet expectations of project scope and deadlines

* Contribution and delivery of Quarterly Business Reviews

Required Qualifications:

* Strong leadership skills combined with knowledge of management practices, principles and supervisory techniques to accomplish instruction, motivation, and training of personnel

* Minimum 2-3 years of proven leadership and managing a large diverse organization

* Ability to work independently

* Self Starter, takes initiatives

* Excellent written and verbal communication skills, highly organized

* Strong client relationship skills and service orientation

* Ability to work in a demanding, client-focused, team environment

* Proven experience in achieving financial goals related to revenue and profitability and budgetary management

* Computer proficiency: MS Word/Excel/PowerPoint/Outlook/Zoom or similar programs

* Profit and Loss experience preferred

* Mail operations and screening required