Preferred Qualifications:
* 2-year college degree or Equivalent
Skills:
* Minimum of 2-3 years of front-line management experience
* Excellent Client Services Skills in a Corporate Environment
* Strong written and oral communication skills
* Self-Starter, takes initiatives
* Strong sense of urgency
* Comfortable with technology: Microsoft Office and tracking applications
* Supports a Team-based philosophy
* Exhibits exceptional decision making and judgment
* Experience in Mail services and screening a plus
* Multi-task on several application platforms
#LI-Onsite
Responsibilities include, but are not limited to:
* Understand the business requirements and unique culture of our client's business
* Serve as point of contact for our customer and remote centers
* Ensure client service level requirements are met
* Develop proactive and corrective action plans to meet the demands of the business
* Provide effective communication to direct reports
* Partner across our organization to ensure the needs of our client are exceeded
* Develop and Mentor for individual growth development
* Reporting generation and review
* Support internal Billing
* Remote site management
Key Functions include, but are not limited to:
* Ability to manage multiple and diverse services; driving and delivering high levels of client satisfaction
* Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards, and Cost Savings Initiatives
* Support, lead, and manage client initiatives and requirements
* Achieve Accounts(s) revenue and provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls)
* Provide operating expertise and guidance to front-line associates on matters regarding operations, quality, and customer care.
* Ensure Quality Control measures are correctly developed, implemented and monitored to support operation
* Capitalize on new or expanded services opportunities
* Support positive and professional work environment through effective coaching and mentoring for the development of staff
* Demonstrate commitment to company efforts to achieve a diverse workforce
* Sound judgment and logical decision-making to meet expectations of project scope and deadlines
* Contribution and delivery of Quarterly Business Reviews
Required Qualifications:
* Strong leadership skills combined with knowledge of management practices, principles and supervisory techniques to accomplish instruction, motivation, and training of personnel
* Minimum 2-3 years of proven leadership and managing a large diverse organization
* Ability to work independently
* Self Starter, takes initiatives
* Excellent written and verbal communication skills, highly organized
* Strong client relationship skills and service orientation
* Ability to work in a demanding, client-focused, team environment
* Proven experience in achieving financial goals related to revenue and profitability and budgetary management
* Computer proficiency: MS Word/Excel/PowerPoint/Outlook/Zoom or similar programs
* Profit and Loss experience preferred
* Mail operations and screening required