Prior to washing, ready linen by removing foreign objects. Wash and dry laundry using correct formula for each wash load. Fold items using technique as outlined in brand standards or by management. Ensure that finished laundry has no wrinkles, tears or stains remove unacceptable product to a specified location to ensure only quality product is used in guest rooms. Maintai

Replace linens on beds and replenish guest room supplies. Empties and cleans wastebaskets, dishwasher, refrigerator and ashtrays as appropriate for room type. Clean bathrooms and replenish bathroom amenities. Provide necessary linen and room amenities to guests in accordance with brand standards. Leave the guest room in uniform arrangement as determined by management and

Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash

Performs shift opening and closing duties in accordance with manager's checklist. Initiates guest interaction through seeking and soliciting feedback from guests, implementing service recovery tools when necessary. Properly executes revenue and check control procedures on shift. Assists manager to select, train and deliver on going performance feedback to associates to en

Responds in a courteous and timely manner to all guests' questions, complaints or requests. Performs maintenance and repair work on the interior and exterior of building, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning (HVAC) ventilation, water treatment systems and swimming pools. Conduct inspections for Preventat