Job Description:

The Customer Communications Manager is responsible for leading the development and execution of customer communications to educate customers, increase user adoption, and drive customer success. This key role will define our approach to a unified customer communication framework, ensuring a seamless and coordinated experience in collaboration with cross-functional team members (Product, Marketing, Customer Success, Incident Response etc.). You will gain an in-depth knowledge of our product, become an expert in our users, develop a deep understanding of customer needs, and work with internal stakeholders to craft highly-effective customer-centric messages and campaigns.

• You love to work cross-functionally with different departments across the business.
• You have a strong attention to detail and know how to keep organized when balancing multiple projects at once.
• You have excellent writing skills with an appreciation for creativity and influence in your work.
• You are confident in who you are and your work and are not afraid to jump in to the deep end.
• You enjoy autonomy, ambiguity, and taking each day as it comes!

• Develop and guide a collective customer communication strategy across teams (Product, Marketing, Customer Success/Customer Experience), enhancing the customer experience
• Own incident communications to customers by developing, implementing, and leading customer communication plans to notify customers and address customer concerns or issues promptly and effectively during incidents and other sensitive product-related issues.and driving product adoption.
• Develop and own many pieces of communication to customers across all stakeholder groups to ensure customer communications are well orchestrated and effective.
• Providing internal teams with tools, templates, and best practices to effectively engage customers, providing review and input on communications assets as needed.
• Monitor analytics and build reports detailing the effectiveness of communications campaigns.

• Experience in implementing creative customer communications strategies that achieved measurable results.
• Ability to adapt, gained from working in a fast-paced, ever-evolving environment.
• Experience with an intranet platform, Google docs, and Slack.

• Requires a minimum of 3-5 years of related or equivalent experience.

• We're remote- and hybrid-friendly
• We're mission driven and values guided
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We're lifelong learners and champion team member growth and advancement
• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud product, teams can develop critical skills, improve processes and gain data-driven insights.

We're a community of growth seekers and lifelong learners who are out to do big things that make a difference in people's lives, and we're looking for curious, talented people to join us. Our culture of trust, autonomy, and genuine collaboration create an environment where you'll grow as a human and as a professional. Because to us, your growth is our growth, and vice versa.

Physical and Mental Requirements

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the to learn how to request an accommodation.

For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report .

#LI-remote
#LI-AS1