Accountability and Scope

The Manager, Customer Program II is accountable for enduring the strategic objectives of the JIT Program are developed and consistently executed, including multiple commodity types and methods of presentation (i.e. BIN Management, Kitting or 3PL), to provide error-free, on-time delivery of high-quality products and optimum program profitability, while actively cultivating and sustaining valuable customer and supplier relationships.

The Program Manager II is responsible for orchestrating the above by continuously providing effective leadership in the areas of administration, infrastructure, and the development of efficiencies, process improvements and personnel, in support of a JIT. Additionally, responsibility includes ensuring streamlined operations, facility organization and competent personnel, in strong support of internal and external partnerships, fostering an atmosphere of trust and engagement through clear communication of individual and team accountabilities.

Dependent upon customer complexity, geographic location and company structure, this role's management responsibility may include direct supervision responsibility of a Manager, Customer Programs I

Essential Duties and Responsibilities Continuously promote and maintain positive working relationships with customers and suppliers to achieve the best exposure in the market, ensuring all opportunities to provide value-added services to customers are actively pursued and negotiated.

* Direct all Program operations, including inventory/stocking strategy to maintain optimal levels to support the JIT Contract(s)

* Manage and maintain budgetary compliance and recommend annual budget changes, as needed

. * Plan, direct and prioritize FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory, in direct response to customer specifics and ship date requirements

* Manage the department staff to ensure a high-level of service to customers; ensuring the staff works well as a team; direct employees toward goals and objectives

* Lead by example and provide strong managerial support and guidance to facility teams, offering effective administrative guidelines, clear work instructions, policies and procedures

* Coordinate and ensure all team members are provided with current program information, technical access, and the equipment and tools necessary to perform the job accurately and efficiently

* Implement, oversee and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as new process improvements and customer-specific requirements

* Actively promote and engage facility staff in critical thinking regarding continuous process improvements, by gathering teams together to discuss program strengths, deficiencies and opportunities for enhancements

* Respond, investigate and immediately resolve communication failures or process deficiency claims and re-train or take actions necessary to ensure the occurrence is not repeated

* Ensure document controls, processing and recordkeeping are in compliance with local, State and Federal regulations, as well as Wesco recordkeeping policies, including, but not limited to training records, transaction reports and customer communications

* Uphold Customer on-site policies and compliance procedures, as applicable, in addition to Wesco policies and procedure

* Conduct Supervisor performance evaluations (if applicable) or monitor employee performance evaluations conducted by the Supervisors, and identify relevant coaching needs; approves all employee wage changes and promotions, in accordance with budgetary restrictions and compensation policies

* Create, compile and analyze workflow, time and labor reports to recommend organizational changes and effective process improvements where needed, and to meet current and projected commitments

* Manage, coordinate or designate onsite facilities, equipment and real estate maintenance, as applicable, maintaining cleanliness, personnel and product security, and organization throughout the facility

* Engage directly with customers' auditors, as needed, to ensure accurate compliance and execution of the customers' specifications and requirements

* Provide training and guidance and assist, as necessary

* * Attend all company-sponsored meetings or management training, as required

Essential Competencies

* Building Customer Relationships

* Communication

* Customer Focus

* Strategic Planning

Education, Experience and Qualifications Education

* Bachelor's degree or 5+ years related experience and training or re-equivalent combinations of education and experience, which may include sales, distribution and inventory management.

Experience

* Manage and/or supervisory experience is required, with proven ability to train, coach, mentor and motivate others to engage and strive to meet or exceed team and individual objectives.

* Demonstrated ability to successfully prioritize and effectively negotiate, keeping mindful of business profitability.

* Proven process management and process improvement skills and experience with JIT. contract programs - Wesco product knowledge is required.

* In-depth knowledge and experience in the use of integrated database systems and computer software, including Microsoft Office Suite tools, specifically Word, Excel, Power Point and Access as a plus.

* Demonstrated critical thinking and business acumen applicated is required.

Qualifications

* Expert understanding of the Wesco supply chain management/distribution processes and philosophy.

* Good working knowledge of ISO9001 and AS9100 product distribution environments and expectations.

* Strong ability to analyze and interpret statistical workflow and time & labor data to produce profitable results.

* Excellent interpersonal 'savvy', with the ability to communicate well with high-level personnel (internal or external)

* Ability to travel frequently, as required.