*This position will be a hybrid onsite position.

Job Summary
Assign & remove local 10-digit telephone numbers to customers when appropriate. Identify numbers who are porting away to a different provider, facilitate the port takes place appropriately. Ensure that the database remains accurate. Maintain all porting files in an organized manner. Update information provided from Sorenson employees, as well as telephone number provider. Update information sent by customers in the database, as appropriate.

Essential Duties and Responsibilities

• Receive and review daily reports that show all customers in the process of porting out.
• Prepare each account and phone number, and execute the port while following all policies and procedures.
• Maintain accurate and organized historical records.
• Communicate with telephone number providers, outreach employees, and even customers on occasion.
• Process emails in a timely manner. Assign & remove local 10-digit telephone numbers to customers when appropriate.
• Generate daily & weekly reports in Microsoft Excel.
• Dial telephone numbers to determine if the phone number connects appropriately, ensuring proper transfer and port completion.

Supervisory Responsibility

• This position has no supervisory responsibilities.

Travel Requirements

• Travel Requirements: Less than 25% 25-50% 50-75% 75-100%

Education

• 4 Year / Bachelors Degree
• Must have work experience in similar field.

Experience

• Minimum Years of Experience Description
• Must have work experience in similar field.

Knowledge, Skills, and Abilities

• A qualified candidate will be very keen on details and have a good eye for catching irregularities.
• Must have good typing skills.
• Must be able to process information accurately.
• Candidates should be able to lift 20 lbs.

Working Conditions and Physical Requirements

• Candidates should be able to lift 20 lbs.
• Candidates must be able to work through large lists of data and sit for extended periods of time.
• Candidates should be skilled in spoken and written English.
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required.

Functional Expert - Considered a thought leader on a subject
Dedicated - Devoted to a task or purpose with loyalty or integrity
Thought Provoking - Capable of making others think deeply on a subject
Team Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Bachelors (preferred)