Your Title: Customer Success Manager

Job Location: Remote/Western part of the US (preferably in the Mountain time zone)

Our Department: Cityworks, Owner & Public Sector

Position Overview:

Cityworks continues to build the Customer Success Team! The Customer Success Manager will own the relationship with local government customers and ensure customer retention and contract renewal. We are looking for a Customer Success Manager with prior experience in GIS and/or customer/account management.

What You Will Do:

In addition to the responsibilities listed below, this role will provide the everyday technical "touch" like software demos, webinars, emails, phone calls, virtual and on-site client visits, staffing conferences, and nurturing various Trimble integrations and communications.

• Increase customer platform usage and adoption

• Ensure customer satisfaction

• Establish a trusted strategic advisor relationship with the local government customers to drive strategic value

• Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals and overall vision

• Manage customer escalations to support

• Conduct product and best practices webinars

• Develop and maintain core product knowledge

• TRAVEL: Approximately 50%.

What Skills & Experience You Should Bring

• BS/BA in business management, GIS, geography, related field

• Solid knowledge of local or county government

• Knowledge of Community Development (building permitting processes, code enforcement, business licensing), Public Works and Utilities in municipal and/or utility districts (water, wastewater, stormwater, streets, and traffic)

• Knowledge of Salesforce CRM and of Esri GIS

• Prior experience in customer/account management.

• Ability to interact with client teams at various levels of technical and non-technical depth

About Our Division

Cityworks, a Trimble company, is a leading provider of enterprise asset management (EAM) software for utilities and local government. Cityworks' solutions address the global challenges associated with maintaining and replacing aging utility, transportation, and public assets and infrastructure.

Cityworks is a GIS-centric enterprise management tool available in conjunction with Esri's ArcGIS Server, as well as with most other platform offerings and extensions to ArcGIS. Cityworks supports the ability to create and track permits, cases, licenses, service requests, work orders, inspections and tests while managing the tasks, resources (labor, material, and equipment) associated with a maintenance activity. Cityworks is fully integrated with Esri's leading GIS technology, Microsoft Office and Crystal Reports.

Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so; we are changing the way the world works. Our solutions are used in over 140 countries and we have incredibly diverse lines of business.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.