PS Coordinator, Patient Svs
Salt Lake City, UT 
Posted 1 day ago
Job Description


Open Date 10/17/2019
Requisition Number PRN22254B
Job Title PS Coordinator, Patient Svs
Working Title Pediatric ROP Coordinator
Job Grade UGR
FLSA Code Administrative
Patient Sensitive Job Code? Yes
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
VP Area U of U Health - Academics
Department 00267 - Ophthalmology-Services
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range 50,000 - 90,000
Close Date
Open Until Filled Yes
Job Summary

Jointly responsible with the service director and clinic management for planning, organizing, directing and controlling all aspects of patient/customer services for assigned unit(s) of operations in supporting the clinical goals and mission. The coordinator provides direct patient services in accordance with the individual's education and/or licensure.

The Retinopathy of Prematurity (ROP) Coordinator will support Pediatric Ophthalmology and Pediatric Retina ROP related programs. Oversees and manages continuity and cross specialty care for infants seen in the Neonatal Intensive Care Nurseries by the ROP Ophthalmologists.


Essential functions:
1. Jointly develops and implements unit specific patient/customer service, staff management and financial goals and objectives consistent with clinical goals and objectives.
2. Develops and implements unit specific policies and procedures.
3. Analyzes and determines appropriate staff mix to support patient/customer needs.
4. Ensures patient/customer satisfaction by analyzing patient/customer complaints, concerns and suggestions and providing appropriate follow-through.
5. Jointly develops unit strategies consistent with clinical operations and patient care continuous quality improvement program(s).
6. Ensures competency of unit staff through the coordination and development of staff education.
7. Jointly forecasts staffing, capital and operating budget needs.
8. Plans and organizes staff and facilities to meet patient/customer needs.
9. Directs clinical care services appropriate to individual unit.
10. Provides direct patient services in accordance with the individual's education and/or licensure.
11. Markets and promotes new and existing programs and services to internal and external customers.
12. Participates in committees to establish patient/customer service and administrative plans and policies.
13. Facilitates cooperative and collaborative community and institutional relationships.
14. May initiate and/or assist with the researching, planning, developing, presenting, implementing, evaluating, revising and maintaining educational programs.
15. May coordinate the ongoing educational needs of patients and their families.
16. May provide educational programs for hospital staff and the community.

Primary Responsibilities
17. Delivering high quality care coordination services of for ROP population. Collecting full patient data in the intake process, establishing clear and written care pathways and procedures, assisting patient/parents with care coordination and continuity of care with the Ophthalmology specialty. Attention to detail especially in assuring that patients follow up with clinic appointments or treatments. Good communication with ophthalmology.
18. The coordinator serves as a navigator for patients receiving services at multiple locations. The coordinator will, upon appropriate training and physician direction, assist with direct patient care as needed. The coordinator will also participate in phone and patient medical record triage to coordinate patient care logistics. The Coordinator is responsible for managing processes and schedules. The Coordinator will need to follow up with multiple calls to assure patients do not miss clinic follow up appointments.
19. The coordinator will maintain clinical records to document care and assisting Pediatric Ophthalmology and Pediatric Retina Program Directors with the ROP program. They will act as scribe during the ROP exams, coordinate with the NICUs and imagers, including for dilation of eyes and for examinations outside the usual days or times. They will complete accurate data for the care scheduling system and help build a strong referral network to support the program. They will coordinate with clinics to assure follow up care after discharge and assure examinations are not missed,
20. The coordinator will provide clinical risk management leadership through adherence to policies and practices in alignment with ROP standard of care and the Medical Center, internal trainings and developing risk management prevention practices.
21. The coordinator will set up treatments for acute severe ROP in the NICU, coordinating care among the nursing staff of the NICU, the neonatologist, the pharmacy to assure drug concentrations are accurate and the laser is functional and available.
22. The coordinator will also communicate with surgical scheduling and outside NICUs or physicians to assure infants travel for surgical treatment meets the requirements of the pediatric retina surgeon, including interacting with the anesthesiologists and arranging for overnight stay at the hospital.
23. Facilitates obtaining preauthorization for services, facilitates referrals, and distributes financial information to ensure maximum reimbursement and minimal unnecessary expenses to families. Ensures patients/parents receive all necessary information regarding their care and financial responsibility. Develops relationship with patients/families providing a consistent point of contact to access all necessary services within the Medical Center.
24. Helps patients with financial difficulty explore options to obtain aid to assure surgery is performed when needed. Coordinate travel from nurseries outside Utah and insurance concerns. Communicate with the neonatologists and Newborn intensive care at PCH when transfer is needed to assure all necessary medical information is available.
25. Facilitates a compassionate environment through communication with physicians, patients/families, support services (child life, occupational therapy, parent infant program, social work) and vendors. Utilizes appropriate resources and referral services to address patient/family needs.
26. Maintains professional development. Participates in identifying personal learning needs based on job performance and changes in job requirements.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

The primary patient focus of this job is for premature infants who are screened and then followed through to early adulthood for ophthalmic sequelae (specifically retinopathy of prematurity) related to lack of early retinal and central nervous system development associated with premature birth and especially late onset childhood retinal detachment and cataract. This coverage requires coordination with pediatric ophthalmologists, vitreoretinal specialists trained in pediatric retina, NICU nurses, and ophthalmic technicians and photographers in the clinic. The position requires attention to detail with management of care protocols, tracking of appointments and follow up care, both within Ophthalmology and other specialties. There is a high incidence of medical liability if this care is not well managed and tracked.

Work Environment and Level of Frequency that may be required:

Nearly Continuously: Office environment.

Seldom: Infectious disease, oils (there is air or skin exposure to oils or other cutting fluids).

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking, standing, sitting.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor's degree in a clinical area, health care administration, business administration or a related field, or equivalency; two years of progressively more responsible health care experience; demonstrated leadership, human relations and effective communications skills required.

Current licensure or certificate in a clinical field related to area of assignment may be required.

Current licensure in nursing or social work or certificate as an ophthalmic technician may be required. Infant and Child CPR Certification preferred but will be provided if not in place at time of hire.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Preference will be given to those candidates with two years' experience in the field of ophthalmology and/or newborn intensive care.

Type Benefited Staff
Special Instructions Summary

Please note: This is a Category H benefited position. For further details please visit or

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email: .

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Hours per Week
Salary and Benefits
50,000 - 90,000
Required Experience
2+ years
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