What success looks like in this role 1st Level telephone and other media contact support . Strive for a high level of first contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Accurately document calls and incidents. Manage time and w

Manage and work tickets escalated from the Support technicians and customers Write and modify Knowledgebase Articles for distribution and mentor and train others to reduce MTTR (Median Time To Resolution) for tickets in your area of expertise Working under minimal supervision, be responsible for reproducing / confirming product defects and reporting such defects to Produc

Make an impact by joining PARC, a champion for people with disabilities.Explore new opportunities! PARC is an organization of talented people who drive innovation, embrace change, and serve humanity. Job Summary Position provides support to persons served in PARC's Community Integration Services program. Responsible for monitoring the safety and well being of program part

Bring positive customer experience practices to cybersecurity product compliance efforts, ensuring that our products meet the highest security standards while enhancing user experience. Perform cybersecurity product compliance activities to support our business goals, conducting thorough assessments and audits to identify potential vulnerabilities and control gaps. Engage

Duties WHAT IS THE INFORMATION TECHNOLOGY (IT) DIVISION? A description of the business units can be found at Vacancies will be filled in the following specialty areas Information Technology The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opp

Cable infrastructure and Fiber rough in. Cable management (dressing and labeling). Cable and Fiber termination. Install and configure Single Mode and Multi Mode as well as various Fiber Connectors (ST, LC, SC, SC APC etc.). Fluke/ OTDR Testing. Fiber Troubleshooting. Rack and stack customer equipment. Server rack build out and rack elevation. Install fiber tray, ladder ra

We Believe in Better! We are a global information technology company that builds high performance, security centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex proble

VSolvit is currently seeking a Help Desk Technician in support of the U.S. Army Dugway Proving Ground Data Management Division (DMD) IT Support Contract. As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, commun

Conducts analysis of collection and open source data ensuring continuity of targets and their activities. Analyzes DNI and DNR information for reportable intelligence used to build target profiles; maintains appropriate databases for targeting, tasking, and analysis; performs sustained target analysis and increasing target knowledge through advanced analytic 100 technique

This position is responsible for providing intermediate level, technical support of IT related products and services for our customers, field technicians, and field reps. Involves some handling of technical issues escalated by level one technicians. What you will do Initiate, handle, and resolve phone calls, emails, voicemail, chat, web forms, and in person requests from

Road Mechanic Are you seeking an entrepreneurial, empowering workplace that allows you to Work on a variety of makes, models & equipment in challenging remote locations Develop new skills for a career track in service or operation management Work with an incredible team of people in a safety focused environment Sunbelt Rentals the fastest growing rental business in North

The System Technologist will be responsible for, but not limited to the following Upgrade customer servers with the latest software release Ensure customer satisfaction involves proper support, and delivery on contracted service level agreements Work with team members and other internal MSI teams to provide exceptional customer service and technical support, as well as tr

Responsibilities Service Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes. Assist in a wide variety of client requests through incoming phone/email/chats, and servi

The ideal Associate Technical Support Engineer is articulate and passionate about technology, excited about continuous learning and contributing to team and customer success. This entry level position is a good fit for those that are entering cyber security technical support. You have technical depth and a customer first mentality, the motivation to take the initiative to

Job Number R0195666 Cybersecurity Architect and Engineer The Opportunity Are you looking for an opportunity to make a difference and help build a system that will have a positive impact in the intelligence community (IC)?What if you could find a position that is tailor made for your mix of cybersecurity, engineering, and communication skills? Efficient design teams make t